Number Porting

Difficulty: Intermediate | Time: 15 min | Tier: All Plans

If you already have a business phone number, you can transfer (port) it to DreamFlow. Your contacts keep calling the same number — it just rings inside DreamFlow now.

Before You Start

• You must be the authorized account holder on the number.
• The number must be active (not disconnected) with your current provider.
• You will need your current provider's account number and PIN/password.

Steps

1. Navigate to Settings > Phone & SMS.
2. Click Port Existing Number.
3. Enter the phone number you want to port.
4. Fill in the Letter of Authorization (LOA) form:
   • Your full legal name (as it appears on your phone account)
   • Current provider name
   • Account number with current provider
   • Account PIN or password
   • Billing address on the account
5. Sign the LOA electronically.
6. Click Submit Port Request.

Timeline

• Mobile numbers: Typically 1-3 business days
• Landline/VoIP numbers: Typically 5-10 business days
• Toll-free numbers: Typically 3-7 business days

During the Port

• Your number continues to work with your current provider until the port completes.
• DreamFlow provisions a temporary number so you can start using calling and SMS immediately.
• When the port completes, the temporary number is automatically replaced with your ported number.
• You receive an email and in-app notification when the port is complete.

Related Articles

• Phone and SMS Setup — Get a new number instead of porting
• Account Settings — General workspace configuration
• Contacts Overview — Manage contacts you call and text

Having issues with your port request? Ask Sally in the chat bubble — she can check the status and troubleshoot common problems.